Shipping & Delivery Information
General
All patterns are sent directly to your email as digital downloads. If you don’t see your pattern in your inbox, please check your spam or junk folder just in case. The information below only applies to the shipping of yarn and accessories.
Delivery Times
We ship internationally, and all orders placed before 1 PM CET are shipped the same day.
Once your parcel has been shipped, you will receive a shipping confirmation email with a tracking number.
These are approximate delivery times:
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Orders within Europe: 4–7 business days
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Orders outside Europe: 7–10 business days
Please note that delays may occur during busy periods, such as holiday seasons. Delays during transit are also quite common. If your tracking shows no movement for a few days, please remain patient and check the tracking again over the following week.
If Your Parcel Doesn’t Move
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Still in Denmark: If your parcel hasn’t left Denmark yet, feel free to contact us with any questions about the status.
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Once your parcel has left Denmark: It is in the care of your local postal service, and we no longer have access to information beyond what the tracking number shows. We kindly ask you to contact your local postal service for more inforation.
Here are the tracking links for some of the most common local postal services:
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Australia: Australia Post
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Canada: Canada Post
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France: La Poste
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Germany: Deutsche Post
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Israel: Israel Post
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Norway: Posten Norge
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Portugal: CTT
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Sweden: PostNord Sverige
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UK: Royal Mail
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US: USPS
If Your Parcel Is Marked as Delivered but You Haven’t Received It
Sometimes parcels are left with neighbors or in a secure spot nearby if the courier couldn’t access the delivery address.
Please check around your property, your mailbox, and with your neighbors, and if someone else lives with you, ask if they received the parcel on your behalf.
Once you’ve checked, and if you still cannot locate your parcel, we recommend contacting your local postal service for further information. If they cannot help, please contact us and we’ll be happy to assist you.
